Frequently Asked Questions
What products do you offer?
We offer a wide range of health and wellness products including vitamins and supplements, personal care products, fitness equipment, wellness tech accessories, and so on.
How can I contact customer service?
You can reach our customer service team via email at support@healthpackit.com.
Where are you located?
We are an online store and ship nationwide and internationally. Please note that we do not currently ship to Hawaii and Alaska.
How do I place an order?
To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. You will need to provide shipping and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Can I modify or cancel my order after it has been placed?
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
What are your shipping options and rates?
We offer standard and expedited shipping options. Shipping rates vary based on the weight of the package and the shipping destination. Free standard shipping is available for orders $90 and over.
How long will it take for my order to arrive?
Standard shipping typically takes 5-20 business days, and expedited shipping takes about 2-7 business days.
Do you ship internationally?
We ship both domestically within the United States and internationally. Currently, we do not have any shipping option to Hawaii and Alaska, and some other countries. Read our shipping policy for more information.
What is your return policy?
We offer a 30-day return for a full refund to your original payment method, or store credit. Products must be returned in their original condition with all packaging intact. Please read our return and refund policy to understand our conditional returns and refund policy. To initiate a return, please contact the customer service at support@healthpackit.com.
How do I return a product?
To return a product, contact our customer service team to receive a return authorization number or label and instructions on how to ship the item back to us.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item. The refund will be credited to the original payment method.
Are your products organic and non-GMO?
Many of our products are certified organic and non-GMO. Please check the product descriptions for specific details.
How can I find out if a product is in stock?
Product availability is indicated on the product page. If an item is out of stock, you can sign up to receive an email notification when it becomes available.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and special offers.
Is my personal information secure?
Yes, we take your privacy and security very seriously. Our website uses SSL encryption to protect your personal information.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders seamlessly, save shipping information, and receive special offers.
How do I create an account?
To create an account, click on the “Sign Up” button at the top of our homepage and fill out the required information.
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Are your supplements FDA approved?
Dietary supplements are not required to be FDA approved. However, our products are manufactured in FDA-inspected facilities and meet all safety and quality standards.
Can I consult with a wellness expert through your store?
Currently, we do not offer consultations with certified wellness experts. However, we may include that in the future.
I’m having trouble with the website. What should I do?
If you encounter any issues with our website, please contact our support team at support@healthpackit.com. We are dedicated to making you have a pleasant experience on our store.
