Terms of Use For HealthPackIt
The Terms and Conditions were last updated on March 12, 2024
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Registration
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
9. Shipping Policy
Welcome to HealthPackit, your ultimate destination for health and wellness products! We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines important information about shipping methods, delivery times, and associated costs.
Order Processing Time
Once you place an order with HealthPackIt, please allow 2-5 business days for us to process your order. During peak periods or holidays, processing times may be slightly longer, but we will do our best to get your order out to you as quickly as possible.
Shipping Methods and Carriers
We offer several shipping options to meet your needs:
- Standard Shipping: Our standard shipping option typically takes 7-20 business days for delivery within the contiguous United States. Please note that delivery times may vary based on your location and other factors.
- International Shipping: We also ship internationally to select countries. International shipping times may vary depending on the destination and customs clearance processes.
Shipping times
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 7-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*Please note that our maximum delivery time is 45 days, and our delivery times excludes the 2-5 days processing time.
Shipping Exclusion List:
We currently do not ship to the following places:
Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.
Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your package, and your delivery address. You can view the shipping costs for your order during the checkout process before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
Customs
When goods are imported into a different country or customs territory, there can be a charge applied called ‘Customs Duty’ that is charged by the local customs authority where the goods are being imported into.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
If you decide to refuse the customs fee and we confirm that, your item will be returned back to our warehouse before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order with us.
Shipping Restrictions
Please note that certain products may be subject to shipping restrictions based on their size, weight, or regulatory requirements. If any restrictions apply to your order, we will notify you during the checkout process.
Shipping Address Accuracy
It is important to provide accurate and complete shipping information when placing your order to ensure timely delivery. HealthPackit is not responsible for delays or delivery issues caused by inaccurate or incomplete shipping addresses provided by the customer.
Shipping Delays
While we make every effort to ensure the timely delivery of your orders, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays. If your order is experiencing a significant delay, please contact us, and we will assist you in resolving the issue.
10. Return & Refund Policy
It is our desire that you have a pleasant shopping experience. However, if you are not 100% satisfied with your purchased item, never worry because we have created a seamless process for your return, exchanges, and refunds.
You may return your item within 30 days of receiving your order. Full refunds are given as long as a return request is communicated in under 14 days of receiving the order.
Once we get your returned item/items, inspected it, and validated the return, we’ll send you a store credit in the form of a gift card. This credit lets you buy a different color or size by placing a new order.
*Products of a Custom Nature cannot be cancelled after 24 hours of placing the order. Items that are Custom Printed upon Ordering are Not eligible for Return or Exchange unless the Item is Defective.*
All returns are subject to validation and approval at healthPackIt’s discretion.
Eligible Items
- To be eligible for a return, your item must be in the same condition that you received it, unused with all original tags attached, and in its original packaging. You’ll also need the emailed receipt or proof of purchase.
- No smells or marks, like perfume, deodorant, or makeup.
- Shoes need to be returned in their original shoebox.
- For swimwear, please try it on wearing undergarments. If it’s returned, the hygiene strip must still be in place.
- Fitcover products can be exchanged if they’re unused and unopened.
You’ll need to show proof of purchase for returns. Once we get the item in good condition, we’ll issue the store credit. This might take up to 7 days, so don’t worry if you’ve tracked your return as delivered but haven’t heard from us yet. The store credit is valid for 12 months.
Exceptions / Non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
- We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- We can’t take returns on items, like lingerie bottoms, for hygiene reasons.
- Personalized items, PJ sets, and pillowcases can’t be returned.
- Items bought on sale can’t be returned or exchanged, and we don’t give store credits for them.
- We do not accept returns on gift cards
Damages
Please inspect your order as soon as you received it and contact us immediately if the item is defective, damaged or if you received the wrong item so we can assess the issue and make necessary corrections.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like a different item, color, or size, simply return the original item and place a new order for the desired item. The item must be unopened and in original packaging. Once the return is accepted and received, you may make a separate purchase for a new item.
Just a heads up, if the item you return has been used, worn, washed, we can’t replace or exchange it due to industry standards on health and hygiene.
Refunds
Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund too.
Before you send anything back, please get in touch with us at sales@healthpackit.com and let us know your full name, order ID number, and why you’re returning the item. If your return is accepted, our customer service team will give you all the details you need, including the return address.
Please be aware that we don’t do refunds for items that aren’t faulty. Instead, we give store credit once we get your return back.
Please Note
We only give refunds if the product is faulty. If you think you’ve got a faulty item, please let us know within 30 days of buying it, and we’ll check it before doing anything else. You may contact our customer service team at sales@healthpackit.com.
Non-defective products can be returned upon payment of a restocking fee of 20% of the product’s price. Additionally, the cost of the return shipping label will be deducted from your refund.
If you return items multiple times, like if you exchange an order and then return it again, we might need to charge a small fee to cover extra shipping costs. We’ll let you know about this before you complete your return.
When you send your items back, you’ll have to cover the shipping costs for returning your item and pay for the postage and handling. Until we receive item, it’s your responsibility.
Once it arrives, we’ll check it over. If it’s not in the right condition for a return, like if it’s been used, we’ll send it back to you, and you’ll need to cover the return shipping costs.
When you return your items, you agree to cover any costs involved in getting store credit for your goods. This means you’ll only get store credit for repurchasing items from an existing order, minus any discounts used, and you’ll need to cover any costs for reshipping your goods.
We rely on trusted third-party carriers to deliver our products, meaning that we have no control over the delivery process once they are shipped.
If you have any questions regarding our Shipping and Returns Policy, please contact us at support@healthpackit.com
11. Coupons, Discounts, Free Shipping
Note that all our coupons and discounts only apply to purchased items excluding shipping fees and tax. The minimum purchase amount to qualify for our free shipping is $50 excluding shipping price and tax. Any of our general coupons can only be applied to products that meet the specified criteria at checkout. Also coupons on specific products can only be applied to one item of the product per order at checkout.
12. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
13. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
14. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our products or services will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis;
- the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
15. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
16. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
17. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United States.
18. Affiliate marketing
Through this Website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, such as the US Federal Trade Commission Rules.
19. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
20. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
21. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
22. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
23. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
24. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and HealthPackIt in relation to your use of this website.
25. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.
26. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of United States. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United States. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
27. Contact information
This website is owned and operated by HealthPackIt.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: support@healthpackit.com
28. Download
You can also download our Terms and Conditions as a PDF.