FAQs

Q: What is HalthPackit?
A: HealthPackit is an online health and wellness retailer offering high-quality supplements, vitamins, and lifestyle products. We make it easy to shop trusted, effective products that support your daily health routine available directly through our website and on Amazon.

Q: Where is HealthPackit based?
A: We’re based in the United States and ship to customers nationwide.

Q: Do you have a physical store?
A: Currently, HealthPackit operates online only through our website and Amazon storefront to keep prices competitive and shopping convenient.

Q: How can I place an order?
A: You can shop directly at healthpackit.com or visit our official Amazon store. Simply add your products to the cart, proceed to checkout, and follow the prompts for payment and delivery.

Q: Can I order through Amazon?
A: Yes! Many of our best-selling products are available on Amazon for fast Prime shipping and easy returns.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your HealthPackit account.

Q: What are your shipping options?
A: We offer standard and expedited shipping across the U.S. Orders are typically processed within 1–2 business days.

Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on qualifying orders (check our homepage for any existing promotions).

Q: Do you ship internationally?
A: At this time, we only ship within the United States.

Q: What is your return policy?
A: We follow the return and refund policies of each marketplace where the purchase was made. Generally, items may be returned within 30 days if unused, unopened, and in original packaging. Please contact our support team to initiate a return.

Q: How do I start a return?
A: Start your return directly through the platform where you placed the order (Amazon, Walmart, or eBay). Once your return is approved and processed, you’ll receive a refund based on that marketplace’s policy.

Q: What if my product arrived damaged or incorrect?
A: We’re sorry for the inconvenience! Please contact us through the platform you purchased from within 7 days of receiving your order, and we’ll make it right.

Q: Are your supplements made in the USA?
A: Yes, our supplements are manufactured in the USA in facilities that follow strict GMP (Good Manufacturing Practice) standards.

Q: Are your products third-party tested?
A: Absolutely. Quality and safety are top priorities — our products are tested for purity, potency, and consistency.

Q: Are your products vegan, gluten-free, or non-GMO?
A: Many of our products are formulated to be vegan, gluten-free, and non-GMO. You can find specific details on each product page.

Q: How can I contact HealthPackit?
A: You can reach us at support@healthpackit.com or through the Contact Us page on our website.

Q: What are your customer service hours?
A: Our team is available Monday–Friday, 9 AM–5 PM (PST).

Q: How do I know if I’m buying from the official HealthPackit Amazon store?
A: Look for “Sold by HealthPackit” OR “NatureMak” under the product title to ensure you’re purchasing from our verified store.

Q: Can I return Amazon orders through HealthPackit?
A: Amazon orders must be returned through Amazon’s return center for faster processing.